Shipping Policy
Because rare plants deserve rare care.
Processing Time
Orders are typically processed and shipped within the following Monday, Tuesday, or Wednesday after purchase. Shipping may be delayed if there is extreme heat or cold.
Shipping Days
We ship Monday through Wednesday to avoid delays over the weekend and protect your plants in transit. Orders placed Wednesday may ship the following Monday.
Packaging
Each plant is carefully packaged using protective materials to ensure it arrives safe, healthy, and ready to thrive. Insulation is always used when needed, and provided free of charge to the customer. Heat or cold packs ($4 dollars each( are required if shipping during extreme weather (below 35*F and above 95*F) unless the customers waives their live arrival guarantee.
Shipping Rates
Shipping is calculated at checkout based on your location and order weight.
Carriers
We ship via USPS and UPS, depending on your region and the size of the order. A tracking number will be provided once your order ships.
Live Plant Guarantee
We guarantee your plants will arrive healthy and alive. If your plant arrives damaged or in poor condition, please contact us within 24 hours of delivery with clear photos so we can help make it right.
Weather Advisory
We do our best to monitor temperatures, but please be mindful of your local climate before ordering. Add a heat or cold pack if you're experiencing extreme weather. During winter months a heat pack is required in order to ship.
Domestic Shipping Only
At this time, we only ship within the continental United States. Due to Phytosanitary restrictions, we currently DO NOT SHIP TO CALIFORNIA, ARIZONA, OR WASHINGTON. Sorry.